Web Personalization Campaign error when text includes lead token? | Community
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Edward_Unthank_
Level 7
December 26, 2017
Question

Web Personalization Campaign error when text includes lead token?

  • December 26, 2017
  • 2 replies
  • 5411 views

We're experimenting more and more with Web Personalization (RTP), and I'm coming up against a problem of trying to create a personalization campaign for prospects on our home page.

It's a simple replacement of a span with a first name token:

Here's the simple replacement I've boiled it down to:

Any attempt at clicking "Save" or "Launch" ends up with an error upon click:

Anyone gotten this to work with a lead or company token in the replacement value? I've narrowed it down to any lead/company token, regardless of other values or special characters. Pretty sure this is a bug, just want to see if others have found it or there's a fix.

- Edward

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2 replies

Community Advisor
December 27, 2017

Yes - I get the same error. I did get a notice, first, however, that stated the token was being added to my database sets and would take 24-hours to become available. I then checked my database sets and didn't see the token listed. I'm wondering if it's either tracked somewhere else, or isn't appending properly?

Have you tried again since posting this, yesterday? Maybe yours has propagated by now?

Edward_Unthank_
Level 7
December 28, 2017

I've tried this multiple times, putting the fields into the system about a week ago. Still getting the error, unfortunately.

Community Advisor
January 12, 2018

hey @Edward Unthank (ETU)​ this is working now. Support ticket was updated and closed yesterday and I tested it. (Couldn't let you know, though, because Nation was down). Enjoy.

Edward_Unthank_
Level 7
January 15, 2018

THANK YOU!