Web Designer Role not having privileges. | Community
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Justin_Eichelb1
Justin_Eichelb1
Level 2
January 4, 2018
Question

Web Designer Role not having privileges.

  • January 4, 2018
  • 1 reply
  • 3307 views

My Web Designer role has been acting wonky.  It's not localized to a particular user.  I've tested it out on dummy accounts.

The role has full access to edit, approve, and delete emails in the Design Studio.  However, when you click on an email, then click Preview Email, it will pop up an alert saying you don't have privileges to do that.  You click Close and it continues on as if nothing is wrong.  This is everytime.

This is also happening on  a more infrequent occurrence when you attempt to Edit Draft.

I've tried updating the role, clearing cache, logging out, other accounts, and even standing on my tiptoes while clicking it.  Nothing works.

I noticed a similar thread regarding the SEO link.  But that has no resolution from users or Marketo.

It's not affecting our work, but it's annoying. 

What say ye, community?

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1 reply

Devraj_Grewal
Devraj_Grewal
Level 10
January 4, 2018

Justin,

While this role has access to emails in Design Studio, are the emails you are trying to edit in Marketing Activities? If so, the role would not have access to them. You can continue to only have access to Design Studio emails or you can also grant this role permissions in Marketing Activities.

Justin_Eichelb1
Justin_Eichelb1Author
Level 2
January 4, 2018

Good question, Devraj.  The emails are in the Design Studio. 

Devraj_Grewal
Devraj_Grewal
Level 10
January 4, 2018

The "Access Design Studio" has 34 total permissions, can you verify that you have all those under "Access Email" and "Access Email Template" checked? Also make sure you have a user assigned to this role.

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