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A
Anonymous
July 12, 2018
Question

Web Activity subscription keeps disappearing

  • July 12, 2018
  • 1 reply
  • 2206 views

Hi,
I've been creating a Web Activity analytics report subscription being sent to a non-Marketo user (our SDR Manager).  For some reason, the analytics subscription keeps disappearing.  However, the exact same analytics subscription being sent to myself, has been running consistently.  Is there something in MKTO that would cause an analytics subscription to a non-MKTO user to automatically expire?

I've created the report multiple times for this SDR Manager.  It seems to run fine for a couple weeks and then it disappears.  I don't have MKTO admin rights.

Thanks in advance for any advice.

Regards,
Dani

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1 reply

R
rachel2-2
Level 8
July 12, 2018

Hi Danielle,

If you go to Analytics > Subscriptions (tab at the top), can you see multiple entries for the same subscription, or do the entries disappear entirely?

A
Anonymous
July 12, 2018

Hi,

Yes, I'm looking at all the Subscriptions using the Subscriptions tab at the top of the Analytics section.  And this particular report/subscription just disappears.  I've created the report being sent to this non-MKTO user at least 3 times so far and it just disappears after 2-3 weeks.  Then the SDR Manager send me an email saying the report isn't being delivered and I have to recreate the report/subscription.  Whereas the exact same report being sent to myself, is fine.

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