Web Activity not showing up? | Community
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Anonymous
August 17, 2016
Question

Web Activity not showing up?

  • August 17, 2016
  • 3 replies
  • 2164 views

We recently had a couple of leads come in via filling out a Marketo form on our website. However, they have no activity in the Marketo activity log. We have our munchkin installed and it was verified by Marketo and we are still getting tracking info for everyone else.

Any ideas as to why Marketo would not be logging website activities if someone is known and has filled out a form?

Thanks!

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3 replies

SanfordWhiteman
SanfordWhiteman
Level 10
August 17, 2016

Hi Lia,

Pls move this to the Products space, which is the community tech support space, to get answers.

gkrajeski
gkrajeski
Level 10
August 18, 2016

Lia Jakubowitz​,

Whether known or not, once the lead fills out and submits the form they become known to Marketo.

Can you provide further detail and/or screenshots (edited if necessary) so that we can see the Activity Log of the suspect leads?

Could you also provide a link to the form and/or your own submission for us to view?

Thanks,

-Geoff

SanfordWhiteman
SanfordWhiteman
Level 10
August 18, 2016

Consider that leads may use tracking protection features or plugins, which block Munchkin traffic by design. Note Marketo forms endpoints are sometimes (erroneously) blocked by those same features, but in proper operation they'll target analytics hits but not form fillouts.

If you're positive that Munchkin is logging pageviews and clicks for the vast majority of leads, both anonymous and known, then this factor makes up the difference.

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