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A
Anonymous
July 27, 2016
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Wait step not triggering

  • July 27, 2016
  • 1 reply
  • 2097 views

Hi

I'm trying to set up a campaign where I send one email, wait 3 days and if that email remains unopened send another email, wait 5 days and if the first and second email remain unopen send third email.

I have tested and the second email is delivered but the third email does not trigger.

I have tried many variations to the flow to get it to trigger but have not been able to get it to send.

I can't identify where I'm going wrong.

Any advice would be appreciated.

Kellie

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Best answer by Dory_Viscoglio

Have you reviewed the log of the person running through this test campaign? Are they hitting daily communication limits?

1 reply

Dory_Viscoglio
Dory_ViscoglioAccepted solution
Level 10
July 28, 2016

Have you reviewed the log of the person running through this test campaign? Are they hitting daily communication limits?

    A
    Anonymous
    July 28, 2016

    It is probably communication limits, either that or they are opening either the first or second email.

    Can you expand your flow steps so we can see the logic?

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