Wait Step in Time Range, not Must End On | Community
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A
Anonymous
October 17, 2013
Question

Wait Step in Time Range, not Must End On

  • October 17, 2013
  • 4 replies
  • 1348 views
Help I'm stuck!  I'm building an email alert system for our SDR team that must work immediately but only within business hours: M-F 8-6.  Not end at a specific time M-F like the "Must End On" advanced feature for Wait step. 

Context:
  1. Lead is MQL time stamped => lead is assigned and alert is sent immediately regardless of working hours (that's easy)
  2. If no activity has been logged or a lead status changed within 1 hour, reassign to another rep only during business hours
I don't want it to wait until the next day at a specific time like the "Must End On" feature (unless I've misunderstood that faeture). I want it to work every business day within a time range, that's it. 

Any ideas? 
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4 replies

A
Anonymous
October 18, 2013
Whats the reason you wouldn't want the alert going to the SDR team outside business hours?

The only solution I can think of is if you sent the alerts to an isolated inbox, and then yourself or a member of your team then goes though them and manually sends them out to the SDR team?

Hope that helps.
A
Anonymous
October 18, 2013
One option would be SOAP API if you have access to web developers.
A programming language such as PHP or Java would handle that easily.

A
Anonymous
October 18, 2013
Thanks guys. 

Andrew - the alert can go out whenever, we don't want the lead to be re-assigned to someone else out of business hours. E.g. If I am a west coast SDR and a lead comes in at 8:30 PM, an alert goes out to me. Cool, no problem. If no activity happens by 9:30 PM, I don't want the lead to be reassigned to someone else. However, the next day, if not activity has happened at 9:00 AM, then I do want it reassigned to someone else. I want the flow to execute within a time range and pause activity until that time range begins. 

Does that make sense? Any other ideas how to do this?  Thanks!
A
Anonymous
October 28, 2013
Same issue.

How about Marketo add this functionality. About to add to Ideas.

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