Wait step duration in engagement stream? | Community
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Kristen_Kim
Level 2
September 10, 2015
Question

Wait step duration in engagement stream?

  • September 10, 2015
  • 4 replies
  • 1618 views

Does the wait step duration matter if it's part of a program within an engagement stream that fires monthly? As I understand it, whether the Wait step is set for 5 mins or 5 months, it really just puts the lead into a temporary hold until the next month when it reaches the next piece of content. 

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4 replies

September 10, 2015

A wait step in a program will function independently from the streams cadence. For example:

- Stream cadence is set to daily every day

- In the Stream, there is a program with a wait step of 2 days

- In the Stream, there is an email that follows the program

The Stream will cast to run program's campaign, which will wait for 2 days. The next day, the Stream will perform another cast to the email. The following day the program's wait step will finish.

Kenny_Elkington
Adobe Employee
Adobe Employee
September 10, 2015

The stream cast will trigger the flow and any action inside of that will be honored independently of the stream cadence.  The lead may receive subsequent casts and receive emails...etc. according to what is triggered by the cast, but any existing flows that it is part of will not be interrupted.

Level 7
September 11, 2015

I find it helpful to add dates in a scenario like this:

Assumptions:

  1. Cast fires monthly on the 1 day of the month;
  2. Wait step duration - 45 days
  3. Step after wait - add to list A.

1 Jan - cast 1 fires. Lead enters 45 days wait step

1 Feb - cast 2 fires. Lead has another 14 days to wait.

15 Feb - Wait step ends and lead is added to list A.

1 Mar - cast 3 fires

Kristen_Kim
Level 2
September 11, 2015

Here's what I'm trying to attain:

Stream Cadence= Monthly

Email 1

Wait Step- 90 days

Email 2

Wait Step- 90 days

Email 3

I want a new group of Leads to enter the stream every month, receive the first email immediately, and then receive the second email 3 months later. Does this seem accurate?  Thank you to everyone for your input thus far!