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Steph_Anderson
Level 4
May 31, 2018
Question

Wait step change didn't take effect

  • May 31, 2018
  • 2 replies
  • 3624 views

We changed the wait step in the flow of a previously initiated campaign by one day and it still sent at the original date/time?

Why didn't it send at the updated date/time?

Thanks!

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2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
May 31, 2018

Were people already in the wait step?

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Steph_AndersonAuthor
Level 4
May 31, 2018

Yes, it was a date wait.

SanfordWhiteman
SanfordWhiteman
Level 10
May 31, 2018

Think of a wait step like this:

  • You're handing out individual handheld timers to a bunch of people
  • You set the timers to, say, 45 minutes for the first bunch of people
  • Then you start setting the timers to 15 minutes for all new people, but old people timers are still ticking from the original
Jackie_Potts
Jackie_Potts
Level 6
May 31, 2018

We have found that once the campaign is set and there are members, it will not change the wait step after the campaign is started.

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Steph_AndersonAuthor
Level 4
May 31, 2018

Hmm, I supposed because they are already in the wait step?

Do you know if I add a choice after it's initiated if that will work, since they are not already in that "step?"

Thanks!

Jackie_Potts
Jackie_Potts
Level 6
May 31, 2018

I don't think it will add the next step from what I remember of how things happened. If they have completed the steps that were there before you add in this step, it won't as they will have completed the campaign. However, I don't think any of them will be part of the flow from what we have seen in the past.

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