Wait Step - Business Hours | Community
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A
Anonymous
March 2, 2013
Question

Wait Step - Business Hours

  • March 2, 2013
  • 2 replies
  • 1320 views
Is there any way to control the Wait Step so that certain things ONLY happen during business hours.  We have leads that come on to our website at all hours, but we ONLY return calls buring business hours.If one rep is busy we pass the lead on to another like a call center.  But we want the process to start at 8 am ... 

Flow is :

If an activity is not logged within 90 minutes send the alert on to a new rep and stop when someone logs the call.  The problem ius that this process may begin at 11 pm and continue cycling throught the night.  We don't wnat the cycle to start until business begins. 

Any work arounds greatly appriciated...
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2 replies

Josh_Hill13
Josh_Hill13
Level 10
March 2, 2013

You can set the Wait Until M-F at 8am to do this.

You might also consider setting up a batch campaign to begin at 8am each weekday, although I think the wait until will work better for you.

There are also new options coming out on March 8 to delay a step a specific number of days.

A
Anonymous
August 22, 2013
How exactly is the wait step configured?
Duration?
Must end on?

We are sending out offers for sales calls but don't want the user to get one at 2am.
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