Visits webpage but does not fill out Gravity Form

Question

Hi all,This is probably going to sound really over complicated and I'm now worried I am over thinking! Any guidance will be much appreciated!Just trying to work out the flow steps for this:FYI: We are using Gravity forms in wordpress and not Marketo forms.We want people to click on CTAs in an email and then go on to fill out a form and download our material.If they do not fill out a form, I want to send a trigger email to a Sales Person to let them know their lead/opportunity has shown an interest in our resources and taken no action (more just for their benefit)On our website if you fill out a form, you get a different URL after form fill.My current setup is: *Clicks Link In Email (with CTA)*Does Not Visit Webpage (With Completion URL)Will this work? Do I need to stagger this trigger out - is it possible to say like, 5 mins after click, and no fill out, the trigger sends?Currently Marketo forms are not an option

Justin_Norris1 · Answer

Claire Higgins​Hi Claire, Yes you'd need to stagger this out, otherwise the condition would trigger as soon as the person clicks on the link. I would trigger the smart campaign when someone clicks on the link, and then wait 30 minutes before giving them a program status of "visited page" or adding them to a static list. Have a separate smart campaign triggered based of that program status change or static list addition with an additional filter of "not visited [your thank you url] in past 30 minutes" which will then trigger the alert. This will give you the most control in case the person has visited a thank you URL in the past, it may be important to have a time constraint. Also ensure that no additional parameters on the thank you URL break your filter - you may need to use "contains" if this is not predictable.

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