View as Webpage does not work: "Customer does not belong to any POD" | Community
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Marie_Ligier
Marie_Ligier
Level 3
July 25, 2013
Solved

View as Webpage does not work: "Customer does not belong to any POD"

  • July 25, 2013
  • 10 replies
  • 5547 views
Hi,

I've sent myself a test version of an email I've just created, and when I click on the link "view as webpage", the page says:

"Cannot get email content- Customer does not belong to any POD"

Any idea why?!

Thanks,

Marie
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    Best answer by
    I believe it is fixed (a while ago actually). Are you still seeing it?

    10 replies

    A
    Anonymous
    July 25, 2013
    We're getting this too in all our test emails we've set up with the default "view as web page" link.

    Is this a Marketo bug, or are we missing a step somewhere?

    Regards,


    Adam
    A
    Anonymous
    July 25, 2013
    We just tested it "live" (to a list that only contains my email and a colleagues), and the view in web page option appears to be working fine.

    Try the same Marie, and see if that works :)

      Marie_Ligier
      Marie_LigierAuthor
      Level 3
      July 25, 2013
      It does work!!!
      Thank you Adam!
      Marie
      A
      Anonymous
      July 25, 2013
      Just so everyone is aware, we're working on a fix for this issue now. It only affects test emails, and we hope to have it fixed today.
        A
        Anonymous
        August 27, 2013
        Hey Erik, any news on the fixing of this feature for test emails?

        Thanks!
        A
        Anonymous
        Accepted solution
        August 27, 2013
        I believe it is fixed (a while ago actually). Are you still seeing it?
          A
          Anonymous
          August 30, 2013
          Hi Erik,

          Just wanted to let you know I'm still seeing it. It has not been fixed. Is there an estimated date it will work? I need that link to host our email newsletters on our website.

          Thanks!
          Melissa
          A
          Anonymous
          August 30, 2013
          That is really weird as I saw something here get fixed. Can you open a support case? They'll get it to engineering for a fix.


          Frederick_Weiss
          Frederick_Weiss
          Level 2
          April 7, 2016

          This is happening on my account, need this fixed now

          A
          Anonymous
          April 7, 2016

          It's happening to me, too. We need this active for an email sending today! I'm going to open a support case.

          A
          Anonymous
          April 7, 2016

          Support said engineering is working on it as a P1 issue. I wonder if this is related to the security update they rolled out yesterday?

          A
          Anonymous
          April 7, 2016

          This is happening for me as well.

          Mike_Reynolds2
          Mike_Reynolds2
          Level 10
          April 7, 2016

          Lauren Smith​, Susan Brown, @Frederick Weiss, The patch has been fully deployed and the View as Webpage links should be working just fine now.

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