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Anonymous
August 17, 2017
Question

Using Webhook activity to prevent sending dupes to Salesforce

  • August 17, 2017
  • 1 reply
  • 1154 views

I am in need of support to troubleshoot an issue I am seeing.

We pass leads from Marketo to Salesforce via a Webhook.  However, we don't want to send a lead to SalesForce if it has been sent in the past 8 weeks to prevent working a lead from multiple sources.  I have set up a filter in all my campaigns saying "Not Webhook is called" with the Name of the Webhook and the Date of activity being in the past 8 weeks. 

However duplicates are still getting through.  I am finding that a lead is getting past this filter and calling a webhook twice withing a window shorter than 8 weeks. 

Is there a better way to prevent duplicates from getting through?  The Webhook is the last step in Marketo before a lead is passed to SalesForce, so all leads have this in their activity.

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
August 18, 2017

Can you move this to Products​ to continue? Thanks. This space is for discussing the Champs incentive program itself, not support.

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