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Anonymous
May 27, 2015
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Using a token URL as trigger for smart campaign

  • May 27, 2015
  • 1 reply
  • 2394 views

I haven't been able to use my text token URL as a trigger for  'Clicked Link in Email' in my Smart Campaign. I'm using the suggested token format for URLs (use in the email itself, only include the rest of the URL in the text token). The token link appears in the drop down list ({{token}}), but it does not cause an action. I'm trying to change the Program Status based on the lead clicking the token in the email. Is this set up incorrectly?

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Best answer by Kenny_Elkington

Hey Hunter,

I'm not sure if I'm reading your issue correctly but is sounds like you're trying to match the Link parameter to the text of the token.  The trigger doesn't capture the name of the token, it captures the actual resolved text.  So if your link is {{my.Link}} but it resolves to http://www.example.com, the http://www.example.com is what you will need to use in your trigger to pick up clicks to this link.  Let me know if I'm off base here.

1 reply

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe EmployeeAccepted solution
Adobe Employee
May 27, 2015

Hey Hunter,

I'm not sure if I'm reading your issue correctly but is sounds like you're trying to match the Link parameter to the text of the token.  The trigger doesn't capture the name of the token, it captures the actual resolved text.  So if your link is {{my.Link}} but it resolves to http://www.example.com, the http://www.example.com is what you will need to use in your trigger to pick up clicks to this link.  Let me know if I'm off base here.

Josh_Hill13
Josh_Hill13
Level 10
May 28, 2015

@kenny you are right.

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