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Karyn_Hill
Karyn_Hill
Level 4
November 29, 2018
Solved

Use MyTokens to populate link

  • November 29, 2018
  • 1 reply
  • 4775 views

Hi all,

I need to create an email template that will use a URL in a field on a person's record to populate the link for either a button (preferred) or text (will suffice). We have custom fields on people's records that are automatically populated with a customized link to a survey (using Qualtrics) and I have MyTokens that correspond with each field. They don't want the URL spelled out in the email as they tend to be long-ish and "ugly," which is unfortunate because I can do that easily.

Is this possible? I've tried it and the link seems not to work, whether in a button or with the token in the URL for a text link, but I'm probably doing something wrong.

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Best answer by SanfordWhiteman

I'm sorry I don't know what I should and shouldn't include when asking for help here. Perhaps you can help me out by explaining what else you need?

pages.mapi.net/index.php/email/emailWebview?mkt_tok=eyJpIjoiT0RZd05tSmlPR05qTlRFNCIsInQiOiJCZDJZMWpQcjZjZURWNG5sR…


You have everything to gain by including real domains and links. Only thing you should suppress are login credentials.

In this case the token is seen as empty. Can you try another lead token for comparison? And make sure it's a real email, not a sample.

1 reply

Karyn_Hill
Karyn_HillAuthor
Level 4
November 29, 2018

To be clear, the MyTokens are just for the name of the survey and didn't actually need to be mentioned. The MyTokens with the survey names are populating just fine. It's the token to place the customized URL into either a link or a button that I'm having trouble with.

SanfordWhiteman
SanfordWhiteman
Level 10
November 29, 2018

Your aims aren't quite clear.

You say you have "customized fields on people's records" which are therefore {{lead.tokens}}.

"They don't want the URL spelled out in the email": as long as your href does not include the protocol, then the link will be rewritten to bounce off the tracking server, so the original target URL does not appear in the email.

<a href="http:​//{{lead.special link}}">Take a survey</a>
Karyn_Hill
Karyn_HillAuthor
Level 4
November 29, 2018

Yes, they are customized tokens (each token is different for each person) in custom fields on their records.

I have removed from the link in the custom field on the person's record. I have added to the URL in the email ({{lead.Survey #1}}). The link is active and clickable but just opens a blank page.

My aim is to auto-populate customized Qualtrics URLs in an email by using a token.

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