Use Enter or Select a Hex Value to automatically apply color when adding a custom HEX code in New Email Editor | Community
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jpotts2
jpotts2
Level 1
March 31, 2026

Use Enter or Select a Hex Value to automatically apply color when adding a custom HEX code in New Email Editor

  • March 31, 2026
  • 3 replies
  • 44 views

When adding a custom HEX code to a background color in the new Marketo builder, the editor does not apply the color; you cannot hit select/enter to apply the settings. The only way I have found to actually apply the settings is to paste the HEX code into the color block, then arrow up or down to change the color to an adjacent color, then return to the original color I pasted to get the color to apply.

When applying a background color to a component using a HEX code, the change doesn't take effect automatically and we need to press the Tab key for the change to apply.

This isn’t very intuitive and we would expect that hitting enter or selecting the value would automatically apply the custom Hex code for a background color.

    3 replies

    C
    Community Advisor and Adobe Champion
    ChristianeRo1Community Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    March 31, 2026

    I have found that, once I enter in the hex code, if I click just to the right (while still in the color change box) after typing in the hex code, this will allow the code to “take.” 

    Hitting enter, I agree, should also cause this to take, but you shouldn’t have to arrow up/down to a different color to get your original one to be selected.

      Jasbirka
      Jasbirka
      Level 5
      April 1, 2026

      Hi ​@jpotts2 - You can easily select a color from the color picker, or even paste any hex code there. I agree with ​@ChristianeRo1 that you don't need to use the up/down arrows to cycle through different colors.

      Could you please share a screenshot or demo video of the exact error you are encountering so that we can investigate?

      Dave_Roberts
      Dave_Roberts
      Level 10
      April 20, 2026

      The issue with this is the change trigger in the scripting for the inputs. Rather than using something normal like keyup, keydown or paste, it’s likely using onblur or change events to trigger the updates from the input field. This could be scripted in a more friendly way that does not require hitting enter, clicking somewhere on the page (to un-focus/blur the input) or using the up/down arrows. 
      ​@Jasbirka -- have a look at the event triggers for the color inputs if you’d like to find the source of the issue here. Ideally, a user would be able to paste a hex value into the input using a keyboard or mouse and have the action trigger without needing to take another action to blur the input. This could be accomplished with the paste event. If the triggers are setup for the onblur or change events, please update those to make the UX consistent with modern standards if possible.

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