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A
Anonymous
October 8, 2013
Question

Uploaded image - URL doesn't exist

  • October 8, 2013
  • 4 replies
  • 1148 views
After I upload an image to the design studio and then try to open the URL to view the image it takes me to a page on my website and says "Sorry, the page you are requesting has moved or no longer exists. Please click one of the following links below."
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4 replies

A
Anonymous
October 9, 2013
Hi Noah,

I think someone needs to look at your specific setup to see what is happening. If you haven't already, can you contact support?
A
Anonymous
October 9, 2013
Noah,

It is a not an application problem. It is an undefined CNAME. 
 
Looking up the cname record for ask4ufe.com using the DNS server at xnnd.com.
 
ask4ufe.com has no CNAME record
 
Any landing page is going to the fallback page http://www.ask4ufe.com until the CNAME is set up

Customize Your Landing Page URLs With a CNAME
 

A
Anonymous
October 9, 2013
Hi Bgomes,

I went through this setup with IT earlier.  I just received confirmation from them that the CNAME was created.  

This is what they sent back to me. Not sure what exactly all this means.  Can you please clarify?

The CNAME records were created for info.ask4ufe.com pointing to meritmedical.mktoweb.com, and inforequest.ask4ufe.com pointing to mkto-ab010109.com, as was requested in your ticket.  Here are the results of two NSLOOKUP queries against those:

C:\Users\tim.baker>nslookup info.ask4ufe.com
Server:  ussjdc01.merit.com
Address:  10.32.9.101
 
Non-authoritative answer:
Name:    meritmedical.mktoweb.com
Address:  199.15.213.34
Aliases:  info.ask4ufe.com
 
 
C:\Users\tim.baker>nslookup inforequest.ask4ufe.com
Server:  ussjdc01.merit.com
Address:  10.32.9.101
 
Non-authoritative answer:
Name:    mkto-ab010109.com
Address:  199.15.213.48
Aliases:  inforequest.ask4ufe.com


A
Anonymous
October 9, 2013
Sounds a little too technical for me. I've opened up a support ticket for this issue. Thanks!
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