Updating or cancelling event invitation (ICS file) | Community
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Anonymous
September 2, 2016
Question

Updating or cancelling event invitation (ICS file)

  • September 2, 2016
  • 1 reply
  • 2177 views

We are building a custom meeting booking system into Salesforce and are hoping to send the event/calendar invitations through Marketo. This includes any updates (like changing the date/time) or cancelling the meeting altogether.

If the ICS invitation system built into Marketo does not allow events to be updated (using the UID value), I am wondering if it is possible to build the ICS file into a Marketo email another way (like building a custom email outside of Marketo that includes the ICS info, and sending that email through Marketo like with the MSI gmail plugin).

More info on updating ICS files here:

Calendar (iCal) .ics format - Ask Different

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
September 3, 2016

I (naturally!) recommend using Agical.io in place of Marketo's calendar tokens. An Agical URL can include the optional parameter uid, which hard-codes the UID so you can update the same appointment later.

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