Updated campaign member status not syncing from marketo flow | Community
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A
Anonymous
June 19, 2017
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Updated campaign member status not syncing from marketo flow

  • June 19, 2017
  • 1 reply
  • 5294 views

Hello!

I have an email program that has 2 smart campaign tracks beneath it (tracking opens and tracking clicks)

Under the opens campaign i have a flow step to update the SFDC campaign member status to "opened"

And in the "clicks" smart campaign I have the flow step to update the SFDC campaign member status to "MQL" when a user clicks the link.

I am working with a marketo that has lots of legacy data but i'm not sure why the campaign flow update is not working. Am i missing some steps?

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    Best answer by Darrell_Alfons2

    Hi Darrell, Apologies for my delay. I'm not getting notified when I get responses here

    I'm not finding the results tab. If i go to the smart campaign for opens/ clicks, i click results and i see nothing listed there.  Am i looking in the right place? I'm starting to think I need to start from scratch - but this is really bothering me!


    Ok so if there are no results, then there are no members qualifying for this smart campaign.

    So your smart list was setup to listen for the wrong conditions, possibly the wrong email, or it wasn't activated in time.

    1 reply

    Darrell_Alfons2
    Darrell_Alfons2
    Level 10
    June 19, 2017

    Hi Juliane,

    You probably have the Salesforce campaign sync'd to the marketo program, at the program level.

    This will cause the flow step "change campaign member status" for SFDC to fail.

    If you disconnect the salesforce campaign from the marketo program at the program level, that step should work.

      A
      Anonymous
      June 20, 2017

      oh ok!  Where do I make this edit? I'm looking at the email program setup screen I'm not sure where I can view this.

      Veronica_Holme4
      Veronica_Holme4
      Level 9
      June 20, 2017

      Highlight the Email Program. Generally the view you will see is the four-tile Control Panel view. Change this view to the Summary view, and see if you have a Salesforce campaign already synced. If you do have a sync already, what you need to do is use program statuses in the program to change the status, which will automatically update the status in the Salesforce Campaign.

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