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Arvin_Poole
Arvin_Poole
Level 2
February 8, 2022
Solved

Unsubscribing a dedupe record

  • February 8, 2022
  • 1 reply
  • 1797 views

Hello,

I have been researching the community in search of a solution for the following scenario, but wasn't successful. If this has been answered, my apologies in advance.

 

SCENARIO:

Our DB has lots of email addresses that are deduped on First Name. We have set this up because many couples and family members will share the same email address in our industry. 

 

If an email is unsubscribed that share another record, do both of those dedupe records get unsubscribed from Marketo? Or does only the record for one of the records gets unsubscribed. Is this different from a Marketo admin manually going in to unsubscribe a record?

 

Thanks for any insight on how this works.

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Best answer by SanfordWhiteman

Our DB has lots of email addresses that are deduped on First Name. We have set this up because many couples and family members will share the same email address in our industry. 

Deduped on a compound key of Email Address and First Name, you mean.

 

If an email is unsubscribed that share another record, do both of those dedupe records get unsubscribed from Marketo? Or does only the record for one of the records gets unsubscribed. Is this different from a Marketo admin manually going in to unsubscribe a record?

 

Thanks for any insight on how this works.

All the records with that Email Address have the system Unsubscribed field set to true.

1 reply

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
February 8, 2022

Our DB has lots of email addresses that are deduped on First Name. We have set this up because many couples and family members will share the same email address in our industry. 

Deduped on a compound key of Email Address and First Name, you mean.

 

If an email is unsubscribed that share another record, do both of those dedupe records get unsubscribed from Marketo? Or does only the record for one of the records gets unsubscribed. Is this different from a Marketo admin manually going in to unsubscribe a record?

 

Thanks for any insight on how this works.

All the records with that Email Address have the system Unsubscribed field set to true.

Arvin_Poole
Arvin_PooleAuthor
Level 2
February 8, 2022

Thank you for the confirmation @sanfordwhiteman 

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