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A
Anonymous
May 21, 2014
Question

Unsubscribed leads coming in as new leads in SFDC

  • May 21, 2014
  • 3 replies
  • 1020 views
Occasionally we'll have someone input a wrong/different email when they are unsubscribing from an email. They end up entering SFDC as a "new lead".
Under the Activity History window: Filled out form: Unsubscribe. Is there a way to prevent this from coming in as a new lead? It skews our inbound lead numbers. 

Thanks,
Farshid
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3 replies

Josh_Hill13
Josh_Hill13
Level 10
May 22, 2014
You can block your sync to accept only certain leads.

For instance, you can say if the lead is created from that Form, block them. Or mark them as Lead Source=Unsubscribed and block or filter them out.

That's usually what I do.

Why is your unsubscribe form not prefilling their info? The only time that should happen is 
-Forwarded email
-found page via search
-someone decided to change the email.
A
Anonymous
May 22, 2014
Thanks for the response, Josh.

You're right -- the email field is pre-populated when they click the unsubscribed, but once in a while we'll still get one of these come through.

Would you have a link to a resouce that walks me through this setup?: For instance, you can say if the lead is created from that Form, block them. Or mark them as Lead Source=Unsubscribed and block or filter them out.

Thanks!
A
Anonymous
April 15, 2015

We just had the same issue and I just came across this post.  Is there any way to send me a link to walk me through how to block these?  

Thanks,

Todd

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