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A
Anonymous
October 6, 2015
Question

Unsubscribed caused by email suspended or error?

  • October 6, 2015
  • 2 replies
  • 1115 views

Hello,

We have a list of unsubscribed leads and I am trying to determine whether they can be "automatically unsubscribed" by a spam filter, or an error. If so, how to remedy?

We also had a DKIM/SPF error, and I would like to know how this effects it?

Thanks

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2 replies

Priyank_Joshi3
Priyank_Joshi3
Level 5
October 7, 2015

To check your lead Unsubscribe reason you can create a smart list with filter "Unsubscribe Reason". This will give you a glimpse of why your lead has been marked unsubscribe.

Note: you cannot configure DKIM via Marketo.  This has to be done via your IT/DNS person. For SPF and DKIM you can check Marketo documentation at Set up SPF and DKIM for your Email Deliverability - Marketo Docs - Product Docs

A
Anonymous
October 7, 2015

Great thank you for your help.

Chelsey

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