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A
Anonymous
August 15, 2014
Question

Unsubscribe rewriting by SFDC

  • August 15, 2014
  • 16 replies
  • 2106 views
Hi, 

Have any other SFDC / Marketo users found that SFDC is reversing unsubscribe information and then overwriting the Marketo values?

I'm having a problem where someone will unsubscribe, things will be perfectly updated in Marketo, Marketo will sync with SFDC, and SalesForce will then reverse the unsubscribe. (SERIOUSLY?! Yeah, I know.) 

Has anybody else had this problem? Marketo support could only tell me it's got to be resolved on the SalesForce side, and my SFDC admin can't figure it out.

Thanks!
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16 replies

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A
Anonymous
August 18, 2014
It's only happening for the unsubscribe field...and we don't have many other applications connected. There are a total of about 15, and most of them are SalesForce apps, not 3rd party apps. 

The others (non-SFDC) apps we've got are:
Ant Migration Tool
Chatter Desktop
Chatter Mobile for BlackBerry
Dataloader Bulk
Dataloader Partner
Workbench

Have any of those given you trouble in the past?
A
Anonymous
August 18, 2014
Laura have you tried out the field permission for the user role yet?
A
Anonymous
August 19, 2014
I haven't had an issue with any of those. SFDC apps should not be an issue at all. There has to be something going on with the permissions of that field if it is the only one affected.

If your admin is still stumped, you should post to the SFDC community and open a ticket with their support. If you share the link to the SFDC community post, I will forward it over to our admin to see if she has any helpful insights.
A
Anonymous
August 21, 2014
Laura - Has SFDC got back to you? I'm curious to hear what they have to say. My SFDC admin is out of the office but I plan on asking her to post to the SFDC community when she gets back.

A
Anonymous
August 25, 2014
The field permissions look ok...and SFDC support has been working on it for about a week now, but has made no real progress. They're supposed to get back to me with another update by COB today. Hopefully they'll have figured out what's going on!

I'll check to see if I can access the SFDC community site and put a post up there (and I'll post the link here once that's done) - thanks for the suggestion!
A
Anonymous
September 16, 2014
I am still having trouble with this and have not made much progress. I've asked quite a few people and the answers I'm getting are already posted in this discussion thread. If anyone has any other ideas please let me know. This will be very helpful to my team and I.

Thanks!
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