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A
Anonymous
May 31, 2016
Question

Unsubscribe Reporting?

  • May 31, 2016
  • 1 reply
  • 1500 views

Folks - I have two campaigns I'd like to pull the email addresses of customers who have unsubscribed.

I created a smart list with the following although it isn't working.
Can someone tell me what I'm doing incorrectly. Like I said just want a list of email address of customers who have unsubscribed for both campaigns.

Thanks. -RB

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
May 31, 2016

Hi Rob,

Boolean logic error. This smart list creates a list of people who are a member of both programs and happen to also be unsubscribed, but which unsubscription has potential no relation from the 2 programs.

You will have to create a smart list that uses "unsubscribes from email" filter and listing the emails of the 2 programs.

-Greg

    A
    Anonymous
    May 31, 2016

    Or maybe (1 or 2) and 3

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    May 31, 2016

    Hi Josh,

    (1 or 2) and 3 will not link the unsubscribe to the 2 programs.

    2 ways to link the unsubscribe to the program:

    1. You manage it at program level with a "unsubscribed" member status and a smart campaign that sets that member status when a lead unsubscribes form one of the emails of the program. This is my preferred method. With this one you can just use "member of program" with "member status is Unsubscribed" constraint.
    2. You use the "unsubscribed from email" filter as I suggested above.

    -Greg

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