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November 26, 2013
Question

Unsubscribe Management in Nurture Programs

  • November 26, 2013
  • 1 reply
  • 709 views
We are sending to our customers regularly through a nurture program when they are in a trial period. Right now if someone chooses to unsubscribe from this nurture program, the form is working, and field indicating that they want to unsubscribe is correct, but we have having trouble preveting the email send when someone is in the middle of a stream and still has more emails on the stream to recieve.

For nurture programs, what is the best way to unsubscribe someone from the lists if they request it?
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1 reply

November 26, 2013
if the lead unsubscribes they will remain in the engagement stream, but an email will not be sent to them.  They will be blocked.