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nzgorski
nzgorski
Level 2
October 26, 2021
Solved

Unsubscribe Link Appears Much Long than Needed

  • October 26, 2021
  • 1 reply
  • 1419 views

Hello, 

The unsubscribe link in our email template is appearing much longer than what would be expected. Has anyone encountered this before?

We use {{system.unsubscribeLink}} to display the unsub link.

Here is what we use in our Unsubscribe HTML: 

<p><font face="Verdana" size="1">This email was sent to {{lead.Email Address}}. If you no longer wish to receive these emails you may <a href="%mkt_opt_out_prefix%UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##">unsubscribe</a> at any time.</font></p>

 

Below is a screenshot on what the link is appearing as.

 

 

Ideally, we would like the link to appear as 'unsubscribe' instead of this long link.

Any suggestions/insight here would be greatly appreciated. 

 

Thank you in advance!
Nick

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Best answer by Jo_Pitts1

Are you sure that is the code that produces the below screenshot?  You've said you use {{system.unsubscribeLink}}, but then your sample code doesn't use it, and in fact is straight from the example from this blog post

https://nation.marketo.com/t5/champion-program-blogs/the-comprehensive-guide-to-setting-up-the-unsubscribe-link/ba-p/247118

but it is NOT what is indicated in your screenshot.

 

Based on your screen shot, I presume you have something like

<a href="{{system.unsubscribeLink}}">{{system.unsubscribeLink}}</a>

as your link.

To resolve, replace the second of these tags with some real text. (e.g. Here is Prognos's super awesome unsub page)

 

Regards

Jo

1 reply

Jo_Pitts1
Community Advisor
Jo_Pitts1Community AdvisorAccepted solution
Community Advisor
October 26, 2021

Are you sure that is the code that produces the below screenshot?  You've said you use {{system.unsubscribeLink}}, but then your sample code doesn't use it, and in fact is straight from the example from this blog post

https://nation.marketo.com/t5/champion-program-blogs/the-comprehensive-guide-to-setting-up-the-unsubscribe-link/ba-p/247118

but it is NOT what is indicated in your screenshot.

 

Based on your screen shot, I presume you have something like

<a href="{{system.unsubscribeLink}}">{{system.unsubscribeLink}}</a>

as your link.

To resolve, replace the second of these tags with some real text. (e.g. Here is Prognos's super awesome unsub page)

 

Regards

Jo

    nzgorski
    nzgorskiAuthor
    Level 2
    October 26, 2021

    Thank you Jo, I appreciate your time and reply here. 

    Not sure what was going on with the {{system.unsubscribeLink}}, but when we display this token via text on the email, it ended up displaying the full long link. The same would also happen when trying this:

    <a href="{{system.unsubscribeLink}}">Unsubscribe</a>

     

    I ended up just inputting text and linking that text to our system unsubscribe token and that seems to have cleaned things up.

     

    Thank you for your suggestions!
    Nick

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