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A
Anonymous
November 14, 2013
Question

Unsubscribe Link

  • November 14, 2013
  • 3 replies
  • 1295 views
Hello,

I'm trying to get the unsubscribe link to work in the email template. In the test emails the text is not clickable.

Here's what the code looks like from the Email Admin section :

<p><font face="font-family: Helvetica, Arial, sans-serif; font-size: 10px; color: #cbcbcb;>IIf you no longer wish to receive these emails, click on the following link: <a href="%mkt_opt_out_prefix%UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##"></font></p>
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3 replies

A
Anonymous
November 15, 2013
I would suggest keeping the unsubscribe link, no matter how standard or customised, in the Admin - Email section.

The unsubscribe link is rendered dynamically when the email is going out. 

The standard ones can be found at

http://community.marketo.com/MarketoArticle?id=kA050000000L59WCAS

A
Anonymous
November 15, 2013
Thanks for the response, but we're actually not pulling it out of the admin section. however, when we send sample emails, the link doesn't get added.
Gerard_van_den_
Gerard_van_den_
Level 3
October 21, 2015

I think there's a difference between the Sample email and a real email sent by a campaign. In the case of Sample emails, the personalized links (unsubscribe etc) don't work. Set up a Smart Campaign that sends out 1 email to your own address to see the difference.

A
Anonymous
November 15, 2013
You might want to try using the full url, i.e. http://.....?mkto_unsubscribe=1&....

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