Unrendered Tokens in Sales Insight Emails

Forum|Forum|11 years ago
September 30, 2014
3 replies
3805 views

Hey guys,

It's been brought to attention that emails sent via Sales Insight with tekens don't show in the SFDC records as rendered/resolved. For example, if someone sends out an email with {{lead.First Name:default=}} in the subject line, it shows as lead.First Name under the subject of the SFDC activity, as well as in the email history with the Sales Insight app. Also, any bounced notices from Marketo will also show unresolve tokens.

On the receiving end they look to be rendering alright.

Has anyone seen this? Is it normal?

Thanks in advance!

Marketo

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Anonymous

This is current behavior at this time. It does work properly on the receiving end.

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Anonymous

Is this still the case? The Tokens are rendering properly on for the recipient, but not showing as rendered in the email history?

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Anonymous

So, I don't recall how I resolved this, but I do know from experience that the brackets used in tokens can cause issues when copy/pasting. This can cause some funky behavior including tokens not rendering or emails not actually going out (I had test emails that wouldn't go out, and this was the case).