Unexpected Error creating a new draft in Email | Community
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A
Anonymous
December 14, 2018
Question

Unexpected Error creating a new draft in Email

  • December 14, 2018
  • 4 replies
  • 3127 views

We have tried to update the approved email, While accessing edit draft we could not edit and at the time we faced the "Unexpected Error creating a new draft" error(Screenshot attached).

It shows System error. We are trying to the whole day. But, Still we are facing the same error.

Please help to find out the error.

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4 replies

Gerard_Donnell4
Gerard_Donnell4
Level 9
December 14, 2018

Can you clone the email and edit the copy?

K
karanhari-1
Level 7
December 14, 2018

Hi Gokulakrishnan Kanagaraj​,

Have you cleared your cache? Have you tried accessing edit draft in the incognito/private browser window? I'd also recommend logging out of your Marketo instance, restart your system after cleaning the cache and then try creating a new draft.

Best Always

Karan Hari

Jay_Jiang
Jay_Jiang
Level 10
December 14, 2018

May have something to do with the email template. Vaguely remember encountering a frustrating error a long time ago with the email draft where the template was the issue. Sorry couldn't be more helpful

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
December 14, 2018

Please file a Support ticket with the screenshot of that error message.  It allows us to look into the log files to find more information about the error that is being thrown.  You probably wont be able to discern much detail otherwise.  Thanks!

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