Unable to access/submit support cases | Community
Skip to main content
Dan_Stevens_
Dan_Stevens_
Level 10
December 7, 2017
Question

Unable to access/submit support cases

  • December 7, 2017
  • 3 replies
  • 2487 views

Anyone else having issues accessing existing cases - or even submitting new cases/tickets.  Been down for us all day.  Can't get through on the phone either.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

3 replies

Chris_Saporito
Chris_Saporito
Level 7
December 7, 2017

We had a similar issue (not as bad) a couple of months ago, our CSM was able to create cases on our behalf.

Gerard_Donnell4
Gerard_Donnell4
Level 9
December 7, 2017

Hi @Dan Stevens,

I just tried and was able to log in and look at a ticket I have opened.

Dan_Stevens_
Dan_Stevens_Author
Level 10
December 7, 2017

Thanks for checking and sharing what you're experiencing.  This is all we see:

I was able to finally get in touch with Support, but still can't apply new detail to a ticket that we had to have re-open (leads not syncing to CRM).

Gerard_Donnell4
Gerard_Donnell4
Level 9
December 7, 2017

Hi @Dan Stevens​

Have you tried a different browser and maybe logged off your internal network if you are on one?

Dan_Stevens_
Dan_Stevens_Author
Level 10
December 7, 2017

yep - Mac, Windows, FF, Chrome, IE (across three computers all connected directly to my ISP).  Everything else works fine.  Just started to occur this morning.

Terms & ConditionsAccessibility statement

Loading footer...