Unable to access Marketo AI features within Marketo | Community
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Level 2
April 1, 2026
Question

Unable to access Marketo AI features within Marketo

  • April 1, 2026
  • 0 replies
  • 5 views

Hi All,

 

We recently signed an AI addendum to enable the new AI capabilities within Marketo, such as the AI assistant feature that can help generate email subject lines, email body text, ect. I checked our Roles settings in the Admin menu, and I can see that Access AI Assistant is enabled for our user accounts. However, I have not seen any artificial intelligence features available when I am building emails. Does anyone have any info on why these features wouldn’t be available for us? Any info is appreciated here.

Thank you!