Twilio SMS - calling webhook without trigger

Forum|Forum|8 years ago
May 11, 2017
1 reply
5038 views

I was able to get a Twilio SMS webhook to work with a trigger (someone fills out form to opt in to SMS alerts, sent SMS confirmation) but I'm wondering if it's possible to then send those people that opted in additional SMSs without a trigger? I.e. smart list of people that have previously opted in, flow to call my webhook with new message, then run batch now.

Any ideas?

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SanfordWhiteman

Level 10

Of course. Two SCs: trigger on Request Campaign, then batch that calls Request Campaign.

Veronica_Holme4

Level 9

While I don't disagree with the solution above and fully acknowledge if I were trying to do it this is how I would go about it, be careful with volume on that approach. It's simply not designed for this, and I've found that some SMS messages simply aren't sent when using this method if you send too many at once, particularly if you have an instance already really heavy on triggered campaigns. It can also bog down other campaigns and cause performance problems.

If you're looking for a long term solution to manage SMS sends using batch, I'd investigate some options that send using APIs rather than webhooks.

Then again, if you've got low volumes and you don't have an instance already borderline on performance issues, go right ahead, it works!

A

Anonymous

Thanks Veronica. I assume we'd be on the low end - our volume will probably be in the hundreds (<500) with anywhere from 0-5 messages/month. We would never send the same message twice.

I'm not familiar with APIs outside of what they do, any resources you'd recommend to get my feet wet if it's something we should consider?

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