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Anonymous
May 26, 2015
Question

Troubleshooting Marketo-Salesforce Sync Activity

  • May 26, 2015
  • 1 reply
  • 717 views

Hi Community! Has anyone experienced strange lapses in Marketo connectivity with Salesforce? I had created a smart list for my email campaign that went out last week that explicitly excluded people we had marked in salesforce as disqualified, but the blast apparently went to them anyway...I pulled the same smart list two days later and it excluded them as it should have. Help on how to troubleshoot? My notifications showed there was difficulty connecting to the SFDC server the week before the blast, but not the day of..and other Marketo-Salesforce activity was working okay that day. Thank you!

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
May 26, 2015

I'd ask Support to help you investigate.

But you can take some sample leads from that disqualified group and see if some of them experienced SFDC Sync errors (use the filter) like FAILED or FIELD EXCEPTION or something.

See if you can sync a lead under similar circumstances:

  • change value in SFDC
  • see if it flows through automatically
  • then test another to see if you can force the sync with Sync Lead to SFDC.
  • does the data flow from marketo TO SFDC?
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