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A
Anonymous
May 19, 2015
Question

Troubleshooting list imports

  • May 19, 2015
  • 1 reply
  • 2898 views

I'm trying to import lead lists to Marketo and I keep getting a "Failed" message. Any ideas for troubleshooting this issue? I'm uploading them as a csv file and there are only about 300 leads on the list.

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1 reply

Casey_Grimes2
Casey_Grimes2
Level 10
May 19, 2015

Hi Caitlin,

At what stage in the process are you receiving the "Failed" message--when trying to upload, before or after mapping your CSV columns to fields, etc.?

A
Anonymous
May 19, 2015

After mapping the my CSV columns - the box will appear on the upper right hand side and say that the import is in process, then it will say that the import failed.

Justin_Norris1
Justin_Norris1
Level 10
May 19, 2015

Caitlin McCormick​ I remember having these issues in the past. I can't remember 100% what I did to resolve it but things I remember trying:

  • make sure there is no stray data in other columns that doesn't have a header, sometimes a cell being populated in column ADY throws the whole thing off
  • try explicitly declaring the file format as a .csv rather than using auto-detect
  • there are sometimes different types of .csv file types and I remember it might make a difference -- try saving as a Windows CSV or a DOS CSV (I can't remember which is the one) but play with that
  • Make sure you have at least one additional column mapped besides email address
  • rub your lucky rabbit's foot and try again!
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