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A
Anonymous
April 29, 2015
Question

Trouble with the Sample Email

  • April 29, 2015
  • 4 replies
  • 2547 views
What are the possible reasons why a Sample Email wouldn't send? We tried sending to the center director and an instructor's email addresses and it's not coming to our e-mail inbox. Any help would be appreciated!
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4 replies

A
Anonymous
June 23, 2015

I am having the same problem with this. Any fixes/ideas?

J
Community Advisor
JDNelson1Community Advisor
Community Advisor
June 23, 2015

is this the first time you're sending to them? If not whitelisted it may be in their spam?

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
June 24, 2015

Hi Kaitlin,

The most common cause is that you're using token values in the "From" or "Reply-To" field that don't have a valid default value set.  Tokens can only use the default values when sending as a sample (unless you specify a lead record for it to sample off of) and if it can't find a valid default value, it fails trying to leave the mail server.  Past that, it could be a bouncing or spam folder issue.  Support could get a better grasp on what's going on by looking at your instance.

    Jamie_Rodger
    Jamie_Rodger
    Level 3
    July 21, 2015

    Had the same issue on a co-workers email program, double checked after seeing your reply and saw the default value was missing.

    Thanks for the reminder!

    Dan_Stevens_
    Dan_Stevens_
    Level 10
    July 21, 2015

    Another reason this could happen is you may not have a valid unsubscribe link in the footer.  We use snippets for our footers and sometimes forget to insert the appropriate country snippet when doing our testing - resulting in no email being received.  I wish there was some warning/notification that Marketo would provide prior to sending emails without a valid unsubscribe link (for those that are non-operational).

    Jamie_Rodger
    Jamie_Rodger
    Level 3
    July 22, 2015

    A notification would be ideal.

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