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A
Anonymous
November 10, 2016
Question

Trouble with A/B Testing Results

  • November 10, 2016
  • 3 replies
  • 3985 views

Hi all. Has anyone experienced issues with A/B testing results not being sent to an entire database? I am working to submit a support ticket, and I was wondering if anyone had any tips or similar experiences with A/B test results not working properly.

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3 replies

Sara_Greaves
Sara_Greaves
Level 4
November 10, 2016

Hi Jack,

Can you clarify your question a little further? Do you mean that a "winner" was not sent to the rest of your target list?

A
Anonymous
November 10, 2016

Hi Sara,

Correct, I don't think the winner is being sent to the rest of the list. When I look at the mailbox icon, it still has a clock around the icon.

Sara_Greaves
Sara_Greaves
Level 4
November 10, 2016

Okay. How long ago did you set up the email? I notice that I get that symbol sometimes if I don't refresh after launching a campaign. I know that's not a technical response, but it's worth mentioning. We can also investigate your set up. I'm assuming that you were doing a test and set the test percentages. What percentage of your target list did you send to each group? If you did a 50-50 split, there's no leads left in your target list to send the winner to. The more detail you can give, the better

    A
    Anonymous
    November 30, 2016

    Thanks, everyone, for providing insight. We opened a Marketo case, and according to support, it looks like the email wasn't in the approved state. I sent them the attached screen shot, so hopefully they will provide some insight.

    Sara_Greaves
    Sara_Greaves
    Level 4
    December 1, 2016

    Definitely keep us updated!

      A
      Anonymous
      December 12, 2016

      Hi all,

      Update on the testing: Looks like our consultant said it's a visual "glitch." I'm going to chat with a Marketo representative shortly and show him my screen. I should have more updates as we learn more about the glitch.

      Thanks all,

      Jack

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