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A
Anonymous
October 6, 2014
Solved

Trouble syncing leads to individual owners

  • October 6, 2014
  • 3 replies
  • 1114 views
I have synced leads to SFDC queues without issue. Now we have logic built to route leads to individual lead owners. Upon conducting initial tests I get a "Failed: SFDC user with name '_____' not found" message in the results tab. I am trying to troubleshoot possible causes and haven't come up with anything yet. I am hoping someone might be able to point out what I am missing. 

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Best answer by Kenny_Elkington
Hey David,

This can happen if there are multiple user records with the same First Name and Last Name.  This causes the lookup from the flow step to fail.  The solution is to merge, delte or hide the additional records from the sync user.

3 replies

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe EmployeeAccepted solution
Adobe Employee
October 6, 2014
Hey David,

This can happen if there are multiple user records with the same First Name and Last Name.  This causes the lookup from the flow step to fail.  The solution is to merge, delte or hide the additional records from the sync user.
A
Anonymous
October 6, 2014
Thank you! Will post back once I test it. 
A
Anonymous
October 29, 2014
Kenny - I am having some trouble translating to my support team how to hide additional records from the sync user. Is there any material I can link them to help solve the issue?
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