Trouble getting an external URL to display in Thank You Page after a form submit | Community
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Kerry_Productio
Kerry_Productio
Level 2
April 7, 2016
Question

Trouble getting an external URL to display in Thank You Page after a form submit

  • April 7, 2016
  • 5 replies
  • 4895 views

I'm having trouble getting an external URL to display in Thank You Page after a form submit.  The form is currently iframed in our website.  When you hit submit on the form, right now it's just blank.  I think it's just Staying On The Same Page, which was our initial setting on the form for the Thank You page. 

I've approved the form template and the landing page after making the change, so that's not the issue.

Any ideas?

Thanks in advance!

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5 replies

SanfordWhiteman
SanfordWhiteman
Level 10
April 7, 2016

Are you attempting to change the URL of the top-level document, or the URL of the document in the IFRAME? Post the URL to the page, please.

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 7, 2016

Hi Kerry,

Since the form is in an iframe, the thank you page will only replace the content of the iframe. It will not drive the whole page to the other external URL.

How have you set the external URL? In the form ? in the Landing page ?

-Greg

SanfordWhiteman
SanfordWhiteman
Level 10
April 7, 2016

Since the form is in an iframe, the thank you page will only replace the content of the iframe. It will not drive the whole page to the other external URL.

If you don't use onSuccess, yes. that's true.  But using the custom event, it's quite possible to replace the top-level document, either if the domains share a parent and/or if you can add a line of JS to the top-level document.

Robb_Barrett
Robb_Barrett
Level 10
April 7, 2016

this works fine for me from an iFrame, but we open a new tab I believe.

form.onSuccess(function() {

window.open(LinkURL);

return false;

      });

Robb Barrett
SanfordWhiteman
SanfordWhiteman
Level 10
April 7, 2016

window.open will be blocked as a popup unless you create the window in ​onSubmit.

Robb_Barrett
Robb_Barrett
Level 10
April 7, 2016

Really? Hasn't for me yet.

Robb Barrett
Kerry_Productio
Kerry_ProductioAuthor
Level 2
April 7, 2016

So originally we were trying to get to display "Thank You...." in the frame of the iFrame but we've run into SSL certificate issues where it's not set up in our Marketo instance but it is set up on our website so it's calling https when the page is still http.  So I was trying to find a work around in the meantime until we can get our certificate set up. 

I set the external URL in the form itself, not the landing page.

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 7, 2016

Hi Kerry,

As your web site in on https, it is strongly recommended that you do the same for your Marketo instance, for multiple reasons. And one of them is that it will solve your problem

-Greg

Kerry_Productio
Kerry_ProductioAuthor
Level 2
April 7, 2016

Yes we implementing https on our Marketo instance.  It's in process.  Like I said, I was just looking for a temporary solution because right now our Contact Sales form gives you a blank page within the iframe when you submit.  Not ideal. 

Kerry_Productio
Kerry_ProductioAuthor
Level 2
April 8, 2016

Thanks for all your input.  I'm still very green with Marketo (taking Foundational Training next week) so I didn't realize that I had to change the redirect on both the Form Template AND the Landing Page that the form was on. I was only changing it on the Form Template. 

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 8, 2016

Hi Kerry,

In fact you do not need to do both.

  1. either you set the redirect you want at the form level and, at the landing page level, you set it to "Form defined"
  2. Or you just set the redirect at landing page level and the form level setting is not relevant

-Greg

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