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A
Anonymous
October 6, 2014
Question

Trouble deleting leads

  • October 6, 2014
  • 5 replies
  • 1117 views
Has anyone experienced difficulty trying to delete leads in Marketo's lead database? I continue to try and delete certain leads, but they are still in the lead database. Any insight or suggestion?
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5 replies

Valerie_Armstro
Valerie_Armstro
Level 9
October 6, 2014
Are you deleting them from both Marketo and SFDC?  If you are deleting  them just from your Marketo database and not deleting them from Salesforce as well, they will continue to sync back over to your Marketo instance any time the data on their SFDC record is updated.

https://community.marketo.com/MarketoArticle?id=kA050000000LAAcCAO

    A
    Anonymous
    October 6, 2014
    If you do delete them in SFDC, or they aren't there at all, it should work fine though. Support can help figure it out if it isn't Val's solution.
    A
    Anonymous
    October 7, 2014
    It looks like the reason these leads aren't getting deleted is because of this error message: "insufficient access rights on object id". Does anyone know how to resolve this?
    Valerie_Armstro
    Valerie_Armstro
    Level 9
    October 7, 2014
    Sounds potentially like an issue with SFDC permissions.  You may want to speak with Marketo Support and your SFDC admin to troubleshoot.
    A
    Anonymous
    October 7, 2014
    Okay, thank you for the advice!
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