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Casey_Muller2
Casey_Muller2
Level 3
March 9, 2018
Question

Transition Rules

  • March 9, 2018
  • 2 replies
  • 2510 views

Hello,

I set up a nurture in which the transition rule to get to stream 2 was

email 1-4 delivered

click link in any email

I already see people in stream 2 and a few received an email in stream 2. What do I need to do to fix this?

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2 replies

Kevin_McMahon1
Kevin_McMahon1
Level 4
March 9, 2018

Hey Casey,

Are you using filters or triggers? If using triggers, then if someone either receives email 1 or clicks on any link, then they will transition to the second stream.

You can run a smart campaign to manually change people's stream using the Change Engagement Program Stream flow step

Grégoire_Miche2
Grégoire_Miche2
Level 10
March 9, 2018

Hi Casey,

Provide some screenshots.

And avoid using transition rules. They are limited and more difficult to debug. Batch smart campaigns are much better. No need for triggers, since EP casts are on fixed timeframes.

-Greg

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