Tracking Sales Emails - Generating duplicate templates in SFDC | Community
Skip to main content
Richard_Wasylyn
Level 4
November 23, 2016
Question

Tracking Sales Emails - Generating duplicate templates in SFDC

  • November 23, 2016
  • 1 reply
  • 1654 views

I'm wondering if anyone else is experiencing this issue. We have set up a few AEs with the email add-in, we have tracking activated on sales email sent and opened so we can give credit in activity reports in SFDC. When the AE sends the email vai gmail and has it flagged to sync marketo is writing into the activity history but then creating an email template with the content of the email. It's creating data and back up issues in our SFDC instance and I'm not getting a solution from support other than to contact my SFDC Admin.

Anyone else having this issue and/or found a solution?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Carmen_Malatino
Level 1
January 22, 2021

was this resolved and how?