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August 18, 2015
Question

Tracking of leads imported into marketo ?

  • August 18, 2015
  • 2 replies
  • 2787 views

Hi,

When you've imported leads into Marketo [without they filled out any form so], how could they be tracked into the web activity ?

Many thanks in advance !

Alexandre

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2 replies

Level 7
August 18, 2015

Hi Alexandre,

Until they have filled out a form, clicked a link in a Marketo email (or inteacted with the Muncking API), you will not be able to track their activity. Here are a couple of articles to help you understand how that works: Understanding Anonymous and Known Leads - Marketo Docs - Product Docs  and Tracking Anonymous and Known Leads - Marketo Docs - Product Docs

August 18, 2015

It seems better with your explanation... It wasn't so clear, even with that litterature I read

Many thanks Alex

Dan_Stevens_
Level 10
August 18, 2015

Another important item you'll want to consider is, when you import the leads, they really shouldn't be assigned to a specific Acquisition Program yet (unless your uploading a list of, say, event attendees as members of an event program) - since, IMO, Acquisition Programs are those programs that are responsible for initially acquiring that lead - meaning, specific engagement/behavior must take place in order to align them to a specific program.  Therefore, we include a very important flow step in every smart campaign that involves user engagement (e.g., fills out form, attends an event/webinar, downloads content, clicks link in email, etc.):

What this will do is ensure that every lead in Marketo - that responds/engages/interacts with one of your programs - will have an Acquisition Program value assigned to it.  The reason this is so important is because if a lead already exists in Marketo and fills out a form in the future, Marketo will not assign an acquisition program name to this lead since it's already in Marketo.  This is also very important for reporting purposes.  Unfortunately, you cannot use a local token for "program name" and instead need to hard-code it in directly into the "new value" field.  Also, "Acquisition Program Name" is a hidden field used for Marketo operational purposes only.  But it must be used like I have it here in order to test if "Acquisition Program" value on the lead record is empty.

August 19, 2015

Thanks Dan for your response.

So, if I get the logic, if I don't assign a campaign to my new leads imported into Marketo, they wouldn't have any king of 'marketing source' now and in the future for tracking from where they came. Is that correct ?

In this case, why assigning them to a fake campaign ? Would not be a problem for reporting ?

Dan_Stevens_
Level 10
August 19, 2015

You can still create values like "marketing source" by creating custom fields to store these values (that would also need to be contained in your spreadsheet).  What I'm referring to is the formal "Acquisition Program" value in Marketo.  Just out of curiosity, what program are you using now without taking into consideration the approach I provided?  I have a real hard time giving attribution to a program that had nothing to do with bringing a lead into Marketo (unless it was an event attendee list, for example).

I'm not suggesting a fake campaign at all.  What do mean by "fake campaign"?