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Tamir_Belzer
Level 2
December 25, 2019
Question

Tracking issues

  • December 25, 2019
  • 1 reply
  • 6659 views

Hi, we're seeing a spike in leads that their original referrer is a page on our website (for most it's the homepage but there is a substantial amount of leads with a specific blog post being their original referrer). 

While it makes sense for some of the leads to see an ad our ours or hear about us somewhere and go directly to our homepage, it doesn't make sense for the spiking amount we're seeing and it doesn't make sense that someone will go directly to a specific blog post on our website where the URL is more complicated and specific. 

We are using cookies with hidden UTM fields for all our paid campaigns on all of our forms and it's working fine. I'm asking about all the leads that did not come through paid campaigns but went directly to our website with no other referrer in the way. 

Did anyone encountered something like this? a more than reasonable amount of leads that come directly or without any trace to their website? Is there something we can do that we're not doing to reduce this number? 

Thank you. 

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1 reply

SanfordWhiteman
Level 10
December 26, 2019

I would start by ensuring you're not losing pageviews entirely because of a bad Munchkin rollout.

If pages don't load Munchkin, they can never be the Original Referrer.

It's notable that you're talking about a single, presumably unguessable (but is it actually not indexed?) blog URL. Does anything distinguish that page from other blog URLs?

Tamir_Belzer
Level 2
December 26, 2019

Hi Sanford, thank you for your answer. I wasn't referring to a specific blog post, just saying we're seeing quite a lot of cases in which the original referrer was one of our blog posts, not the same one for everyone, various different blog posts. As I said, while it makes sense somehow that people will go directly to our homepage it doesn't make sense that people will go directly to any of our blog posts, meaning no one will type a complete blog URL which usually it's not a friendly URL to type. 

Hope I made myself clear. 

SanfordWhiteman
Level 10
December 26, 2019
... no one will type a complete blog URL which usually it's not a friendly URL to type.

Who says they're typing it, though? That's why I asked whether the blogs are truly not linked or indexed from anywhere.

In any case what I'd be looking at is your Munchkin rollout. Sometimes (for one example) people try to use GTM and mess up the load sequence.