Tracking Customer Engagement in the past 6 months. | Community
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Anonymous
June 15, 2015
Question

Tracking Customer Engagement in the past 6 months.

  • June 15, 2015
  • 1 reply
  • 1295 views

I am trying to work out the engagement of our current customers. I need a snapshot of the last 6 months and track across all emails that have been sent. Is there any way of sorting which customers have opened all emails sent and which that haven’t opened any preferably by their account name?

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
June 15, 2015

You could try running a lead performance report

Was Sent Email in Past 180 Days IS ANY.

AND

Opened Email IS ANY

then another list with NOT WAS OPENED.

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