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KARENBL
Level 5
March 5, 2020
Solved

Tracking after SSO

  • March 5, 2020
  • 1 reply
  • 2381 views

Most of our assets are on our support website.  Contacts are required to login through single sign on.  Somehow through the redirect, all tracking stops.  Has anyone experienced this before, and if so, is there a remedy for it?

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Best answer by SanfordWhiteman
The remedy is for the web team to continue to forward the _mkt_tok variable during the registration process, until the person settles on the first page that runs Munchkin.

1 reply

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
March 5, 2020
The remedy is for the web team to continue to forward the _mkt_tok variable during the registration process, until the person settles on the first page that runs Munchkin.
K
KARENBLAuthor
Level 5
March 10, 2020

Thank you for your expertise!  Forwarding to our IT team.

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