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Jenn_DiMaria2
Jenn_DiMaria2
Level 10
March 15, 2017
Solved

Trackable Link Not Working

  • March 15, 2017
  • 2 replies
  • 5427 views

Hi, all!

Anyone else having issues with trackable links not working? I have this one particular link that when I visit it directly, it works fine, but as soon as it's tracked in an email, I get a blank white screen.

Wanted to see if it was only me

Thanks!
Jenn

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Best answer by SanfordWhiteman

BTW for anyone lurking the problem with Jenn's link is that it's too long -- for her server, not for Marketo -- once the tracking token is appended. The tracking part works and redirects, but then her server says it can't load the URL.

This is really her webserver being misconfigured, since the URL is still short. I assume it has a really low limit of 256 characters!

An immediate fix is to turn off mkt_tok, ​although that's destructive because it means web sessions won't be associated. I'll be sending Jenn another workaround and if you're curious you could ping me as well.

2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
March 15, 2017

Doubt it's the tracking server itself. If you post the link (the rewritten link @ your tracking domain) I'll tell you what's happening.

Jenn_DiMaria2
Jenn_DiMaria2Author
Level 10
March 15, 2017

Thanks, Sanford! I'll send it to your inbox

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
March 15, 2017

BTW for anyone lurking the problem with Jenn's link is that it's too long -- for her server, not for Marketo -- once the tracking token is appended. The tracking part works and redirects, but then her server says it can't load the URL.

This is really her webserver being misconfigured, since the URL is still short. I assume it has a really low limit of 256 characters!

An immediate fix is to turn off mkt_tok, ​although that's destructive because it means web sessions won't be associated. I'll be sending Jenn another workaround and if you're curious you could ping me as well.

    A
    Anonymous
    August 28, 2017

    Hi Sanford,

    I appreciate the investigation. I'm having a similar issue with a few links in an email not working when the mkt_tok function is enabled. Considering the importance of this tracking, were you able to figure out another workaround?

    Moreover, the links seemed to be working fine a couple days ago. No changes were made to the email since then. Any idea as to why and how this link error occurred?

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    August 28, 2017

    Can you open a new thread and link back to this one?

    Also, we'll need sample non-working URLS.

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