Tokens not populating in an ICS file | Community
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Barry_Hershly1
Barry_Hershly1
Level 1
June 20, 2017
Question

Tokens not populating in an ICS file

  • June 20, 2017
  • 1 reply
  • 971 views

Hello, I created an ICS file token to use with an ON24 Webinar. I inserted this token into a confirmation landing page and confirmation email (once they've registered).

In the description box, I use two tokens:

Webinar: {{my.WebinarTitle}}

Join now:{{member.Webinar URL}}

Neither one are populating. I believe that this function was working previously, but isn't working now at all. Any ideas on why these are not populating?

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
June 20, 2017

The common understanding is that you need to have a wait step before trying to use {{member.tokens}}, as they are created via remote connector API calls and cannot be used immediately.

Of course, no one actually knows how long to wait, because if there's a prob with the connector it might never populate the tokens! I've seen people wait 2-10m. The whole thing frankly gives me the creeps but make sure you have at least some delay.

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