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Richard_Wasylyn
Richard_Wasylyn
Level 4
April 3, 2014
Question

Tokens in subject lines

  • April 3, 2014
  • 2 replies
  • 1107 views
We seem to be having some issue with tokens dropping in our email subject line. Looks like all the tokens are dropping corretly in the body of the email but the company name that we are dropping into the subject line isn't pulling either the data or the default correctly. I've done some test deployments and it's working correctly however when a sales rep is sending the eamil via MSI what is dropping is "company.Company Name".

Has anyone experienced this type of issue before?
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2 replies

Edward_Masson
Edward_Masson
Level 10
April 3, 2014
Not seen this per say, but I know that values in myTokens are not supported in MSI.
Richard_Wasylyn
Richard_WasylynAuthor
Level 4
April 3, 2014
So if our reps are sending marketo emails through SFDC they should be avoiding tokens? We have the templates set up inside Marketo with the tokens and they are selecting and deploying the emails through MSI in SFDC. I've done quite a bit of testing and everything appeared to be dropping correctly. For now I've removed the token from the subject line to be on the safe side.
Richard Wasylynchuk
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