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Eric_Salamon1
Eric_Salamon1
Level 6
August 27, 2014
Solved

tokens for interesting moments- Email tab

  • August 27, 2014
  • 5 replies
  • 3239 views
In Marketo Sales Insight in Salesforce there are 4 tabs: Interesting Moments, Web Activity, Score, and Email.

In the Email tab there is a simple spread sheet with the following headers: name, subject, date, opened, and clicked

Under the subject heading I see the my.token I used in the subject of the event.

Is there a way to change that token in the future so that it reads the title of the event without messing with the email template I am using? (I would be happy to use the program name instead if I knew where to change this information)
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Best answer by
This is a known issue; Marketo can't render the tokens in Sales Insight. I'm sure they'll eventually address this, but there is no way to "render" the My Token in the email subject (except for not using a token).

5 replies

A
Anonymous
Accepted solution
August 27, 2014
This is a known issue; Marketo can't render the tokens in Sales Insight. I'm sure they'll eventually address this, but there is no way to "render" the My Token in the email subject (except for not using a token).
    Edward_Masson
    Edward_Masson
    Level 10
    August 27, 2014
    Yes, as Jason states, its an known issue, very upset that Marketo has not developed this, it's been way too long and not resolved.  This is why I can't sell this area to Sales team. We had to redevelop all our hard work and go backwards and hard code all our email subject lines just so the content will populate in MSI.
    Dory_Viscoglio
    Dory_Viscoglio
    Level 10
    August 27, 2014
    Yes. Horribly inconvenient!! As Edward said, we have had to write out all of our subject lines -- even when it would be MUCH simpler and efficient to use tokens. Huge bummer.
    A
    Anonymous
    December 16, 2014
    Agreed, this is impacting us as well and needs to be addressed by Marketo, very unfortunate.
    Sean_Richards
    Sean_Richards
    Level 4
    October 3, 2019

    This is still an issue right? I am still seeing "{{my.Event_Title}} {{my.Event_Type:default=Webinar}}! " in the subject line under the email tab in MSI. Pretty dismal that's not fixed.

    Sean Richards
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