Tokens for Email Links - Issue | Community
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A
Anonymous
October 2, 2015
Question

Tokens for Email Links - Issue

  • October 2, 2015
  • 1 reply
  • 1470 views

Hi,

I have been using tokens to change the UTM code within the email links. Each week, I have been having troubles getting it to work right and I am not sure why. For example, I have a token for subject line and in the rich-text editor I typed in: Fall Leaves Turn Into Fall DIYs. Also, you can see that the UTM code has changed but the links are showing up and they are not behind the image.

Any ideas on how to fix this?

When I preview the email, it looks fine but when I send a test here is what I get:

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1 reply

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
October 2, 2015

Hi Bree,

Try using Text tokens instead of Rich Text tokens.  Plain text should work better in this situation.

Also, can you show me how you're hyperlinking the image with the token?

John

Josh_Hill13
Josh_Hill13
Level 10
October 2, 2015

Also, remember to remove "" from any text tokens with the URL base as this will also break the URL.

A
Anonymous
October 2, 2015

Thank you, Josh. I was able to get the links working and embedded properly.

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