Token spacing adjustment in emailer Mac vs PC

Forum|Forum|9 years ago
April 28, 2016
2 replies
2637 views

Is there any way to maintain the same spacing on the Mac with the PC for the tokens,

notice on the Mac version the spacing on the text Token is "This email was sent by: Uptime Institute…"

Then on the PC, the same sentence is shoved up against the footer

How can I maintain the spacing the same with the Mac on the PC?

Marketo

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Grégoire_Miche2

Level 10

Hi Nio,

This has nothing to do with the tokens. It has to do with email rendering on various email clients and therefore it is related to the way your template are being developed and your email is . You will also note that the fonts are not the same on both systems.

I would bet that your PC screenshot is made on outlook. Developing templates that look exactly the same on all systems is extremely difficult and even in some cases impossible.

What ou can do in this case is edit the post-footer zone (provided it is editable) and add some inline css styles that will render on the PC.

-Greg

Jenn_DiMaria2

Level 10

Do you have the code you're using?

Because it also changes fonts, I'm guessing it has something to do with the way the styles are applied, and on the Mac they're being ignored (both the font and the padding or margin).

Grégoire_Miche2

Level 10

Hi Jen,

I think on the contrary that the styles are being set with a <style> tag at the beginning of the email, which works on Mac, but is ignored on certain versions of outlook (on which an inlined CSS would work better, and this is also true for gmail, BTW)

-Greg

A

Anonymous

Here is the html used for the token

This email was sent by: Uptime Institute 5470 Shilshole Avenue NW, Suite 500, Seattle, WA 98107, USA

Should I place a padding of some sort in my styles?

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